This video shows Edsby’s web-based customer support chatbot in action. It is used as a first-line customer support tool, which adds users to Edsby’s CRM system and mailing list, and provides the opportunity to give feedback which shapes the software’s engineering roadmap.

If a question cannot be answered, the chatbot automatically sends an email to somebody who can provide further assistance. The emails are then analysed to help revise key words and improve flow logic, resulting in fewer help emails.

Flow XO for Chat is a powerful automation product that allows you to quickly and simply build incredible chatbots, with zero coding skills required,  that help you to communicate and engage with your customers across a wide range of different sites, applications and social media platforms.

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